Porthcothan Bay Holidays - Privacy Policy
Introduction
Porthcothan Bay Holidays ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Porthcothan Bay Holidays is the data controller responsible for your personal data. Our contact details are:
Porthcothan Bay Holidays, Porthcothan Bay, St Merryn Cornwall Pl28 8PN Email: info@porthcothanbayholidays.co.uk Phone: 07870 967 651
Information We Collect
Information You Provide to Us
When you make a booking or enquiry with us, we collect personal information necessary to fulfill our contract with you, including:
Full name
Contact details (email address, postal address, telephone number)
Payment information (processed securely through Stripe)
Booking details and preferences
Any other information you choose to provide relevant to your stay
Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and your visit, including:
IP address
Browser type and version
Time zone setting
Operating system
Information about your visit including pages viewed, journey through the site, and referral source
This information is collected using cookies and similar technologies.
Analytics
Our website uses:
On-site analytics which tracks user behavior on our website to improve user experience and site functionality.
Google Analytics to collect anonymous information about how visitors use our website, including:
Number of visitors
Geographical location (country/city level)
Pages visited
Time spent on site
Navigation paths through the site
This analytics information is used solely for the purpose of improving our website and marketing efforts. This data is processed in an anonymized form and is not used to identify individual users.
How We Use Your Information
We use your personal information only for specific, legitimate purposes:
Fulfilling Our Contract with You
Processing your booking
Managing your stay
Communicating with you about your booking
Processing payments
Addressing any issues or requests during your stay
Legitimate Business Interests
Improving our website and services
Analyzing how our website is used
Marketing our services
Preventing fraud
With Your Consent
Sending you promotional materials or newsletters (where you have explicitly opted in)
Legal Basis for Processing
We process your personal data on the following legal bases:
Contract: Processing necessary for the performance of our contract with you
Legitimate Interest: Processing necessary for our legitimate business interests, which do not override your rights and freedoms
Consent: Processing based on your specific consent
Legal Obligation: Processing necessary to comply with our legal obligations
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
For the duration of your booking and stay
As required to comply with legal and tax obligations
As needed to address any disputes or issues
Personal data related to bookings is typically retained for 7 years to comply with financial and tax regulations.
Data Security
We have implemented appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your payment details are processed securely through Stripe, which maintains high-level security standards and compliance certifications.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users and collect analytical information about your visit.
Types of Cookies We Use
Essential cookies: Required for the operation of our website
Analytical/performance cookies: Allow us to recognize and count visitors and analyze website use
Functionality cookies: Enable website features and remember your preferences
Cookie Opt-Out
You can opt out of non-essential cookies by:
Using our cookie consent management tool when you first visit the website
Changing your browser settings to refuse cookies
For Google Analytics specifically, you can opt out by using the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout
Third-Party Services
We use the following third-party services:
Stripe Payment Processing
We use Stripe to process payments securely. When you make a payment, your payment details are provided directly to Stripe and are not stored on our servers. Stripe may use your information in accordance with their privacy policy, which can be found at: https://stripe.com/gb/privacy
Google Analytics
Google Analytics is used as described in the Analytics section above. Google processes this data in accordance with their privacy policy, which can be found at: https://policies.google.com/privacy
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
With service providers who help us operate our business (e.g., payment processors, website hosting)
If required by law or legal process
To protect our rights, property, or safety, or that of our users or others
Your Rights
Under UK GDPR, you have rights regarding your personal data, including:
Right to access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct any inaccurate or incomplete information
Right to erasure: In certain circumstances, you can ask us to delete your personal data
Right to restrict processing: You can ask us to restrict the processing of your data in certain circumstances
Right to data portability: You can request the transfer of your data to another service
Right to object: You can object to the processing of your personal data for marketing purposes or based on legitimate interests
Rights related to automated decision-making: You have rights related to any automated decision-making or profiling
To exercise any of these rights, please contact us using the details provided below.
How to Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:
Porthcothan Bay Holidays, Porthcothan Bay, St Merryn Cornwall Pl28 8PN Email: info@porthcothanbayholidays.co.uk Phone: 07870 967 651
Complaints
If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the revision date.
Last updated: 13/3/2025